FAQs
Frequently Asked Questions
What makes the Flat Joe® unique compared to other submersible pumps?
The Flat Joe® pumps water down to a level of just 1mm (mop dry), where most pumps stop at 5–10mm. This makes it perfect for completely drying surfaces.
When does the pump switch on and off automatically?
Thanks to the built-in Aqua Sensor, the pump automatically switches on when the water level rises above 30 mm and switches off once the water level has dropped to 1 mm.
What is the Flat Joe® most suitable for?
For dry pumping of basements, crawl spaces, swimming pools, construction pits and other applications involving water - ideal for flooding.
Shipping / Delivery
Do you offer international shipping?
Yes! We offer international shipping to most countries. Check our shipping policy for specific rates, delivery times, and the locations we deliver to worldwide.
How long will it take to receive my package?
Shipping times vary depending on your location.
How much does shipping cost?
Shipping is completely free within the EU – no hidden costs at checkout. We believe fast and reliable delivery should be standard, not extra. That’s why we cover the shipping costs for you
Warranties
Can I return the Flat Joe®?
We offer a 14-day return policy for unused and unopened products. If you're not happy with your purchase, please contact us within 14 days, and we'll help with the return.
Does the Flat Joe® come with a warranty?
Absolutely! Every Flat Joe® comes with a 1-year warranty against manufacturing defects. We're here to help if anything goes wrong.
Who covers the return shipping costs?
Return shipping costs arepaid by the customer. We do not offer prepaid return labels or refunds for return shipping fees.